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Project Overview

Established in the year 2000 by owner Dorsey Jackson, Jackson’s Barbershop is a well-loved community gem known for its high-quality grooming services that combine traditional techniques with modern style. With deep roots in the neighborhood and a loyal customer base, the barbershop has thrived offline—but lacked an online presence, limiting its visibility and potential to attract new customers. To address this, the project focused on designing a responsive website prototype for both laptop and mobile devices. In addition, a modern rebrand was developed, including a refreshed logo and updated visual identity, to enhance the shop’s digital appeal while staying true to its heritage.

Timeline
  • 7 Weeks

Role
  • UX/UI Researcher

  • UX/UI Designer

  • Graphic Designer

Tools
  • Figma

  • Canva

  • Google Suite

  • Photoshop

My Design Process

My Design Process

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Pink Poppy Flowers
01. Discover

The primary goal of the Discovery phase was to gather and organize data to gain a clear understanding of the users - their behaviors, goals, needs, and pain points.

 

To collect this information, I used a combination of surveys and interviews. Interview questions were intentionally open-ended, encouraging participants to speak freely and in detail without leading their responses. For the surveys, I provided checkbox-style answers with optional open fields to allow users to elaborate on their choices.

 

Once the data was collected, I moved on to synthesizing the findings using three key methods:

  • Affinity Mapping to identify themes and patterns in user feedback

  • User Personas to represent core user types and their motivations

  • SWOT (Competitive) Analysis to evaluate competitor offerings and uncover opportunities

 

These tools helped me form a holistic picture of user needs and the product landscape.

Interview Questions

Interview Questions

Survey Questions

User Persona 1

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User Persona 2

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Affinity Map
Key Themes

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SWOT Analysis

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02. Define
Problem Statement:
"Jackson’s Barbershop had minimal online presence, limiting its reach and accessibility. A modern rebrand and the creation of a responsive desktop and mobile website prototype, aims to enhance visibility, attract new customers, and improve the overall user experience."

In the Define phase, I distilled the research into a clear and actionable Problem Statement. This step ensured I stayed aligned with real user needs and provided a solid foundation for the design work ahead. By identifying the core challenge to solve, I was able to move into the design phase with clear direction and purpose.

03. Design + Test

During this combined phase, I translated insights into tangible solutions. I designed and tested wireframes at varying levels of fidelity, built a brand guide, and created interactive prototypes for both desktop and mobile platforms.

 

I began with Low-Fidelity Wireframes, which allowed me to rapidly explore layout ideas and content structure without getting caught up in visual details. These “skeletons” were instrumental in brainstorming and quick iteration.

 

From there, I developed Mid-Fidelity Wireframes, which refined layout decisions and introduced content hierarchy. At this stage, I focused on testing functional elements like button placement, image sizing, and text positioning - getting the structure right before moving to the final visuals.

For the mobile version, I did not create separate low- or mid-fidelity wireframes. The content and structure remained consistent with the desktop experience, and the only significant adjustments were layout adaptations and the inclusion of a hamburger menu. This decision allowed me to focus efforts on refining responsive behavior directly in the high-fidelity prototypes.

To ensure consistency across all touchpoints, I created a Brand Guide that defined the project’s core identity. This included:

  • Color palette

  • Typography system

  • Logo usage

  • Tone of voice

 

The guide helped maintain alignment across all design elements and streamlined collaboration throughout the project.

 

Using this foundation, I then built High-Fidelity Wireframes and interactive Prototypes, bringing the design to life. Afterward, I conducted usability tests with users, gathered feedback, and iteratively refined the design to ensure it met user needs and expectations.

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Pink Poppy Flowers
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Desktop Wireframes
Desktop Mid- Fi Wireframes
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Desktop High- Fi Wireframes
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Mobile High- Fi Wireframes
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Brand Guides
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